Welcome to Indigo Access

Delivering person centred support to people with sight loss, hearing loss and dual sensory loss across Berkshire!


We provide specialist services to people with sensory needs in Berkshire. Taking pride in building long lasting professional relationships with our customers. Our workers are committed to ensuring you receive the right support to manage your day to day life. Contact us on 07769 111138 or hello@indigoaccess.co.uk

Sarah gives me my confidence back” PW 2023

I don’t see faces and people will walk passed me, and Anthony will point out to me people that I know or said hello to me last week and then I can go over to talk to people.” DJ 2018

“I look forward to my support coming and use them to help me with telephone calls and understanding letters.  Honestly, I do not know what I would do without them” SH 2016

Our Services

Anyone can contact our service about sensory needs. We are specialists on hearing and sight loss. Our team are able to answer your questions and queries about our range of services. You or a family member might be struggling with isolation due to your sight loss. Alternatively you might be experiencing barriers to communication due to your deafness. The combination of not hearing or seeing too well is upsetting.

We provide specialist support workers. Our Communicator Guides, Communication Support Workers and Sighted Guides help you to manage your daily activities safely. You choose what you want to do when you do it. Then we provide you with access to communication, information and mobility.

Or you want to have a course of rehabilitation? Learn how to lipread and manage your hearing loss with our 10 week course. In this course we also provide information about equipment and benefits. Ultimately we are here to help you regain your independence and confidence.

Additionally Indigo Access are set up to support other businesses. Local Authorities, Housing Associations, Shops, Restaurants, Care Homes can all purchase our training packages. Improve your understanding of Sensory Needs by purchasing our qualified trainer for a course.

Our vision

To be the preferred provider in enabling access to information, promoting equality of opportunity and enhancing participation in society.

Our mission

To provide exceptional support workers to people who have sight and/or hearing loss.

Our values

Integrity – we behave honestly and ethically in all we do; we are transparent in our dealings with our customers and colleague; when things go wrong we are upfront about this and put things right.

Nimble – we embrace change and are agile, flexible and responsive.

Diversity – we champion our differences and work respectfully and compatibly with each other

Impact – we provide life changing services

Growth – we grow our own staff, investing in qualifications which enable personal and professional excellence

Originality – we are innovative, collaborative and continually improve the way we serve our community.

 

Meet Our Team 

Enquiries

Email us

hello@indigoaccess.co.uk

Tel: 07769 111138
SMS: 07769 111138

We can return calls between Monday and Thursday 9am – 12pm

Write to us at

Indigo Access Ltd.
C/O Melanie Curtis Accountants
65 Peach Street
Wokingham
Berkshire
RG40 1XP

Frequently asked questions

Q: What is the difference between a British Sign Language Interpreter and a Specialist Support Worker?

A: In essence they are separate and distinct jobs, with different roles and remits. Of course our Specialist support workers are not an alternative to registered and regulated Interpreters. Similarly Interpreters do not provide ongoing family and social care support. In other words think of the roles as plumbers and decorators, both useful in household maintenance but with different skill sets entirely!

Q: What is a Communicator Guide?

A: A Communicator Guide is someone who works with people who have combined sight and hearing loss. Communicator Guides support a person with sight and hearing loss access communication, information and mobility. Sometimes it is easier to think of Communicator Guides as walking, talking guide dogs.

Q: Do you provide equipment?

A: We do not stock specialist equipment which can assist people in their home. Alerting devices to the door, smoke alarms, baby alarms, TV listening devices such as personal loop systems are all bought from external stockists. Your local council will be able to help you and you may be eligible for an assessment from Adult social care services.

More information

Why choose our service?

Our sensory needs service is customer focused and person-centred. With this in mind we make every effort to provide one to one support which compliments the customers personality. Customers have named workers to make it easy to manage when, what and where support will take place.

We are enthusiastic and care about the work we provide. In the event that we can’t assist we will be honest and upfront and signpost you to alternative organisations. At the same time we strive to offer professional services at a competitive price. Lastly, if things go wrong we aim to put them right as quickly as possible.