Specialist Support Worker
Location: Across the Royal Borough of Windsor and Maidenhead
Pay: £12.75 per hour, rising to £13.00 following successful completion of Communicator Guide or Intervenor training
Hours: Approximately 16–20 hours per week are currently available; hours are not guaranteed
Working times: Monday to Friday, normally between 9am and 5pm
Contract: Flexible zero-hours contract
Join a team that helps people access their world.
At Indigo Access, we believe everyone should be able to communicate, access information, move around safely and participate fully in their community. Our Specialist Support Workers provide personalised communication, information and mobility support to people with sensory impairments.
Experience of supporting people with sight loss, hearing loss or combined sight and hearing loss is welcome but not essential. We provide comprehensive paid training and are looking for people who share our values of respect, inclusion and independence. This is not a personal care role.
About the role
You will support a small caseload of customers in their homes and local communities. Every customer is different, so no two days are the same.
Support may include:
- Providing sighted guiding and mobility support
- Supporting access to written and digital information
- Assisting with telephone calls and correspondence
- Supporting customers at appointments
- Enabling customers to participate in their local community
- Encouraging independence, confidence and informed choice
The role is about working alongside customers—not taking over—so they can access information, communicate, make their own decisions and remain independent.
Each customer visit lasts a minimum of two hours. This is a community-based role in which you will manage your own diary around customer appointments and service requirements.
Driving requirement
Driving customers to agreed activities and appointments is an important part of this role. You will therefore need:
- A full driving licence
- Access to a suitable, roadworthy vehicle
- Appropriate business-use insurance, or willingness to obtain it before starting customer work
- The willingness and ability to transport customers as part of their agreed support
- The ability to travel reliably between customer locations across RBWM
We welcome applications from disabled people and will consider reasonable adjustments wherever practicable.
What you’ll need
- Excellent organisational and time-management skills
- A professional, reliable and compassionate approach
- Confidence working independently while remaining part of a supportive team
- Flexibility to assist colleagues where reasonably possible
- A commitment to treating every customer with dignity, respect and professionalism
- Clear spoken English to support effective communication and safeguarding responsibilities
What we offer
- Flexible working through a casual zero-hours contract
- Paid induction and mandatory training
- Specialist sensory-impairment training
- Opportunities to undertake Communicator Guide or Intervenor training
- Ongoing supervision and professional development
- Holiday pay accrued on hours worked
- Mileage allowance for authorised business journeys
- A supportive, friendly and experienced team
Appointment is subject to an Enhanced DBS check.
If you are looking for a rewarding role where you can make a genuine difference while developing specialist skills, we would love to hear from you.
Interested?
Contact hello@indigoaccess.co.uk for an application pack.
Closing date: 12 noon on 25 September 2026